FAQs

About Your EV

  • Is this Honda's first plug-in hybrid electric vehicle?
  • Yes. Based on the all-new 2013 Accord Touring Sedan, the 2014 Accord Plug-In is a plug-in hybrid electric vehicle that combines power, luxury and efficiency while also providing an electric-only driving mode.
  • What are my miles per gallon?
  • The Accord Plug-In has a 115 combined miles per gallon of gasoline-equivalent (MPGe) EPA electric rating and 46 combined (MPG) gasoline only EPA rating.

    124 city/105 highway/115 combined miles per gallon of gasoline-equivalent (MPGe) electric rating; 47 city/46 highway/46 combined MPG gasoline only rating. 13 mile maximum EV mode driving range rating. 574 mile combined gas-electric driving range rating. Ratings determined by EPA. Use for comparison purposes only. Your MPGe/MPG and driving range will vary depending on driving conditions, how you drive and maintain your vehicle, battery age/condition, and other factors. For additional information about EPA ratings, visit http://www.fueleconomy.gov/feg/label/learn-more-PHEV-label.shtml

  • What is my real-world range?
  • 124 city/105 highway/115 combined miles per gallon of gasoline-equivalent (MPGe) electric rating; 47 city/46 highway/46 combined MPG gasoline only rating. Ratings determined by EPA. Use for comparison purposes only. Your MPGe/MPG and driving range will vary depending on driving conditions, how you drive and maintain your vehicle, battery age/condition, and other factors. For additional information about EPA ratings, visit http://www.fueleconomy.gov/feg/label/learn-more-PHEV-label.shtml.
  • Does the Accord Plug-In use regenerative braking to help recharge the battery?
  • Yes—Applying the brakes converts the electric motor into a generator. The motor slows the vehicle and produces electricity at the same time. In addition, while in Hybrid Drive, the driver can also engage the generator to recharge the battery by pressing and holding the HV button.
  • Has the Accord Plug-In been crash tested?
  • Honda has tested the Accord Plug-In in the same manner as it tests all of its other vehicles to ensure that it complies with applicable Federal Motor Vehicle Safety Standards. The Accord Plug-In has not been tested by NHTSA as part of the NCAP program; if and when it is tested, Honda (and NHTSA) will share the results.
  • How fast does it go?
  • The combined output of both the 2.0-liter 4-cylinder engine and the electric motor is 166-hp and 226 lb-ft of torque, giving you plenty of power and off-the-line acceleration.
  • How long will the battery last?
  • The battery is covered as part of the emissions warranty for 10 years, 150,000 miles.
  • Is the Accord Plug-In eligible for federal, state, or local incentives?
  • Yes, California residents that purchase or lease an Accord Plug-In are eligible for a California state rebate of $1,500. Details at http://energycenter.org/index.php/incentive-programs/clean-vehicle-rebate-project

    A Federal tax credit of $3,334 is available for purchase of an Accord Plug-In. If you lease the Accord Plug-In from Honda Financial Services, the tax credit will be used to reduce the transaction price on the lease. Details at http://www.irs.gov/Businesses/Plug-In-Electric-Vehicle-Credit-(IRC-30-and-IRC-30D)

    Other financial and non-financial (like HOV lane access) incentives are available in various states and localities. Details at http://www.goelectricdrive.com/index.php/incentives

  • Will there be a smartphone application to monitor state of charge?
  • Yes, the free HondaLinkTM EV app allows the driver to remotely check the state of charge, initiate charging and remotely activate the climate control system.

    To download the app, select Model Info from the main menu and click on the HondaLink EV tab.

    The HondaLink EV app is available on Android and iOS operating systems. Data rates may apply.

  • Will there be any functions in the car to help me maximize my battery range?
  • Yes, the Accord Plug-In is equipped with eco-coaching functions through Eco Assist and the ECON button to modify system operations for increased efficiency, both adopted from other Honda hybrid vehicles.

    The ECON logo is a trademark of Honda Motor Co., Ltd., and may not be used or reproduced without prior written approval.

  • How does cold weather affect the performance and battery life?
  • The high voltage battery life can be affected by ambient temperature. In particular, when it is cold outside, the vehicle’s electric driving range can be reduced, and a longer battery charging time is required. In addition, parking in extremely hot or cold environments can accelerate battery drain.
  • How long will the battery remain charged if the vehicle is left unplugged?
  • The drain on the battery will be very small. However, a variety of factors like outside temperature, age of the battery and the original state of charge when it was parked will have an effect on the drain rate and amount.
  • What happens if I run out of charge while on the road?
  • The Accord Plug-In is able to automatically switch between three drive modes–EV Drive, Hybrid Drive, and Engine Drive–as needed.
  • What is that unique sound I hear at low speed?
  • One of the unique characteristics of electric motors is that they are very quiet. At low speeds, your vehicle emits a sound to alert pedestrians of the proximity of the vehicle.

Login and Profile

  • How do I recover my Honda ID and password?
  • To recover your Honda ID and/or password please call the toll free number: 1-800-999-1009. There is also a "Forgot Password?" link on the Log In screen to reset your password.
  • How do I update my HondaLinkTM personal information?
  • To update your HondaLink personal information, please call the toll free number: 1-800-999-1009.
  • What information can I edit in my profile?
  • You can edit the nickname and notification preferences for the currently selected vehicle.
  • If I have more than one Honda EV, how can I view information for all of them within HondaLink EV?
  • If you have more than one battery or plug-in EV associated with your Honda ID, you can only view information for one vehicle at a time. However, you can switch among your vehicles without logging out. On any page, click on "Switch Vehicle" in the upper right to display the list of EV vehicles associated with your Honda ID. Select a vehicle to view its information.
  • What information is available on the vehicle information gauge?
  • Your vehicle information gauge provides a quick summary of useful information about your vehicle including its current state of charge, estimated driving range, charging status, interior cabin temperature, and climate operation status. When a charge schedule is enabled, the next scheduled charge is also shown. However, when your vehicle is charging, the display of the next scheduled charge is replaced by the time when charging is estimated to be complete.
  • Why do I sometimes see "--" for some fields in the vehicle information gauge?
  • One or more fields in the vehicle information gauge may occasionally show "--". This may be due to factors such as the following:

    - Your vehicle ignition is off, and the last information that was sent may no longer be applicable (e.g. interior cabin temperature may have changed). To obtain refreshed information from your vehicle, click on the Update link on the vehicle information gauge.

    - Your EV range may show "--" when there is no battery state of charge remaining, and EV mode is no longer available.

  • Why do I see "0 miles" for my EV range even though my battery still has some charge?
  • Your EV range may show "0 miles" due to factors such as the following:

    - Your current battery state of charge has two or fewer segments (25% or less charge) remaining, and EV mode is no longer available. Please see your Owner's Manual for more information about your Honda Plug-In Hybrid System.

    - Your vehicle ignition is off, and you started recharging when EV mode was no longer available (at 25% or less state of charge). Your HondaLink EV app will receive updated EV range information when you next turn on your ignition.

  • How do I change my Notification Preferences?
  • You can choose to receive notifications for Alerts, Charge Complete, Departure Reminder, and Quick Tips. Select My EV in the main menu and click the My Profile tab. In the "Notification Preferences" section, click "edit" in the right corner. Choose the categories of notifications you would like to receive and press Save.

Charging

  • Can I plug into any wall outlet at my house?
  • Your electric vehicle includes a 120-volt charger that can be plugged into a 120-volt wall outlet. It is highly recommended that a dedicated (not shared) 120-volt outlet with GFCI be used, and that a licensed electrician confirm the suitability of any outlet intended to be used for charging purposes
  • Can the charging plug be used in any public charger?
  • The J1772 connector is the latest standard for charging applications and is used by all major automakers. All new charging stations will be compatible; however, older stations may use a different connector. The charging locations on the navigation system and the HondaLink EV smartphone app will only include compatible stations.

    The Honda Satellite-Linked Navigation SystemTM is available in the United States, Canada and Puerto Rico. (FM Traffic service only available in the United States, except Alaska). Please see your Honda dealer for details.

    The HondaLink EV app is available on Android and iOS operating systems. Data rates may apply.

  • Do I need to get a permit to install a home charger?
  • Some municipalities will require a permit. The home charging station installer (EVSE vendor) will obtain the required permits at each location and any permit fees will be added to the EVSE installation costs.
  • How do I locate a Charging Station?
  • Select Maps in the main menu. Enter an address or move the map to the location where you would like to search for charging stations. Click the charge station icon in the shortcut bar at the top of the map to display the results.
  • How do I turn Charge On/Off?
  • Select My EV from the main menu. Under the Charge/Climate tab, the Charge button will show either "start charge" or "stop charge" depending upon the current charging status. Click the Charge button to send the shown command to your vehicle. Once the command has been completed, the button will change to indicate the next available action—either "start charge" or "stop charge".
  • How do I set the Charge timer?
  • Select My EV from the main menu. Under the Charge/Climate tab, go to the Charge Schedule section and click "edit" for the Daily charge schedule. To set a charge time, select start "At scheduled time." Select the desired time to begin charging. If you prefer that charging starts as soon as the charger is plugged in to the vehicle, select start "Immediately upon plugging in."

    Next, if you chose to start charging at specific time, choose the method to stop charging. You can select "When fully charged" or "At a specific charge". If you chose to stop charging at a specific charge, select the number of charge segments you would like your vehicle to charge to. The minimum charge level you can select is 2. Choosing fewer than 8 segments (FULL) will reduce your EV mode driving range.

    Select Save to send the new charge schedule to your vehicle.

  • How do I turn off the Charge timer?
  • Select My EV from the main menu. Under the Charge/Climate tab, go to the Charge Schedule section and click "edit" for the Daily charge schedule. Select start "Immediately upon plug in" and click Save to send the change to your vehicle. When this option is selected, charging starts as soon as the charger is plugged in to the vehicle.
  • How long does it take to recharge the battery?
  • Once the low-charge indicator illuminates on the instrument panel, the battery can be fully recharged in as little as 1 hour using a 240-volt charger or 3 hours using a dedicated household 120-volt circuit.

    Honda recommends the use of a dedicated 120-volt GFCI outlet tested for use by an electrician.

  • How long will the battery remain charged if the vehicle is left unplugged?
  • The drain on the battery will be very small. However, a variety of factors like outside temperature, age of the battery and the original state of charge when it was parked will have an effect on the drain rate and amount.
  • Where can I charge the car?
  • Charging at home is the most convenient method, either with the included charging cord set which can be used with a dedicated 120V 15A circuit, or with an optional 240V 32A charging station for even faster charging. Also, more and more public charging stations are being installed across the country. Locations can be found on the standard navigation system or by going to the Map page.

    The Honda Satellite-Linked Navigation SystemTM is available in the United States, Canada and Puerto Rico. (FM Traffic service only available in the United States, except Alaska). Please see your Honda dealer for details.

    Honda recommends the use of a dedicated 120-volt GFCI outlet tested for use by an electrician.

  • Why do I sometimes see "--" for some fields in the vehicle information gauge?
  • One or more fields in the vehicle information gauge may occasionally show "--". This may be due to factors such as the following:

    - Your vehicle ignition is off, and the last information that was sent may no longer be applicable (e.g. interior cabin temperature may have changed). To obtain refreshed information from your vehicle, click on the Update link on the vehicle information gauge.

    - Your EV range may show "--" when there is no battery state of charge remaining, and EV mode is no longer available.

  • Why do I see "0 miles" for my EV range even though my battery still has some charge?
  • Your EV range may show "0 miles" due to factors such as the following:

    - Your current battery state of charge has two or fewer segments (25% or less charge) remaining, and EV mode is no longer available. Please see your Owner's Manual for more information about your Honda Plug-In Hybrid System.

    - Your vehicle ignition is off, and you started recharging when EV mode was no longer available (at 25% or less state of charge). Your HondaLink EV app will receive updated EV range information when you next turn on your ignition.

  • Does cold temperature affect vehicle charging?
  • The battery takes substantially longer to fully charge when cold. The time required to charge gets longer as temperatures get colder. Additionally, battery capacity is temporarily reduced in cold weather.

Climate

  • How do I turn Climate On/Off?
  • Select My EV from the main menu. Under the Charge/Climate tab, the Climate button will show either "start climate" or "stop climate" depending upon the current climate operation status. Click the Climate button to send the shown command to your vehicle. Once the command has been completed, the button will change to indicate the next available action—either "start climate" or "stop climate".
  • How do I set a Departure Time schedule?
  • Select My EV from the main menu. Under the Charge/Climate tab, go to the Departure Schedules section. You may set two departure time settings – one for weekdays and one for weekends. One or both may be set. Click "edit" for the desired departure schedule and select the On radio button. Specify your departure time and click Save. The climate system will automatically begin heating or cooling your vehicle 30 minutes before the scheduled departure time.

    Please note that your vehicle must be plugged in for this feature to operate.

  • How do I turn off a Departure Time schedule?
  • Select My EV from the main menu. Under the Charge/Climate tab, go to the Departure Schedules section. Click "edit" for the desired departure schedule and select the Off radio button. Click Save to turn off the departure schedule.
  • Why does charging start when starting climate or pre-conditioning the vehicle?
  • The Accord Plug-in is designed to start charging when a "start climate" command is requested if the vehicle is plugged-in. This is designed to help minimize the reduction in the state of charge.

    When the pre-conditioning cycle ends or a “stop climate” request is made, the charging will stop once the climate system has turned off. There will be a delay in updating the charge animation and charge icon status on the vehicle information gauge. To obtain refreshed information from your vehicle, click on the Update link on the vehicle information gauge.

Map

  • How do I locate a Charging Station?
  • Select Maps in the main menu. Enter an address or move the map to the location where you would like to search for charging stations. Click the charge station icon in the shortcut bar at the top of the map to display the results.
  • How do I locate other points of interest (POIs)?
  • Select Maps in the main menu. Enter an address or move the map to the location where you would like to search for your POI. Enter a keyword for your POI into the search bar at the right of the map and click the search icon to display the results on the map.

Timers

  • How do I set the Charge timer?
  • Select My EV from the main menu. Under the Charge/Climate tab, go to the Charge Schedule section and click "edit" for the Daily charge schedule. To set a charge time, select start "At scheduled time." Select the desired time to begin charging. If you prefer that charging starts as soon as the charger is plugged in to the vehicle, select start "Immediately upon plugging in."

    Next, if you chose to start charging at specific time, choose the method to stop charging. You can select "When fully charged" or "At a specific charge". If you chose to stop charging at a specific charge, select the number of charge segments you would like your vehicle to charge to. The minimum charge level you can select is 2. Choosing fewer than 8 segments (FULL) will reduce your EV mode driving range.

    Select Save to send the new charge schedule to your vehicle.

  • How do I turn off the Charge timer?
  • Select My EV from the main menu. Under the Charge/Climate tab, go to the Charge Schedule section and click "edit" for the Daily charge schedule. Select start "Immediately upon plug in" and click Save to send the change to your vehicle. When this option is selected, charging starts as soon as the charger is plugged in to the vehicle.
  • How do I set a Departure Time schedule?
  • Select My EV from the main menu. Under the Charge/Climate tab, go to the Departure Schedules section. You may set two departure time settings – one for weekdays and one for weekends. One or both may be set. Click "edit" for the desired departure schedule and select the On radio button. Specify your departure time and click Save. The climate system will automatically begin heating or cooling your vehicle 30 minutes before the scheduled departure time.

    Please note that your vehicle must be plugged in for this feature to operate.

  • How do I turn off a Departure Time schedule?
  • Select My EV from the main menu. Under the Charge/Climate tab, go to the Departure Schedules section. Click "edit" for the desired departure schedule and select the Off radio button. Click Save to turn off the departure schedule.

Messages and Notifications

  • How are notifications different than messages?
  • Notifications are messages sent to you for events such as charge completion or errors related to remote functions. They are sent based on your notification preferences.

    Within the EV Owners website, messages provide a confirmation of remote commands as well as a history of any vehicle events or errors, which may have also been sent as notifications. Messages are associated with a vehicle and are available regardless of your notification preferences. To view your vehicle’s messages, select My EV in the main menu and click the Messages tab.

  • How do I change my Notification Preferences?
  • You can choose to receive notifications for Alerts, Charge Complete, Departure Reminder, and Quick Tips. Select My EV in the main menu and click the My Profile tab. In the "Notification Preferences" section, click "edit" in the right corner. Choose the categories of notifications you would like to receive and press Save.
  • Will I receive notifications if the smartphone app is closed?
  • Yes, if you have opted in for notifications, you will receive them even when the smartphone app is not open.

Maintenance

  • How do I get an updated Navigation disc?
  • Navigation System updates may be ordered from www.hondanavi.com.
  • Can I take my vehicle to any Honda dealer for repairs?
  • While many systems and parts are derived from the Accord, there are unique systems, including the high voltage battery and electric motors, that should only be inspected and repaired by dealership technicians trained to service the Accord Plug-In. For this reason, it is recommended that the Accord Plug-In be taken to an authorized Honda Accord Plug-In dealer.
  • Is it possible to tow my Honda vehicle with all four wheels on the ground (dinghy towing)?
  • No, improper towing of your Honda vehicle such as towing behind a motor home or other motor vehicle can damage the transmission.
  • What do the sidewall markings on my tire mean?
  • The sidewall markings on a tire provide descriptive information about the tire's design. The following refers to the tire illustration below with the sidewall marking of 225/50R16:

    • 225 - This number specifies the width in millimeters (i.e. 225 mm)
    • 50 - This number is the Aspect Ratio, the ratio of sidewall height to width
    • R - Radial
    • 16 - This number designates the tire's diameter in inches (i.e. 16")
    • 92 - This number indicates the tire's load-carrying capacity, known as the Load Index; as the number for the load index increases so does the load-carrying capacity (All passenger car tires in the U.S. are also marked with their actual load limit in pounds)
    • V - This letter denotes the Speed Rating, the maximum tire speed under controlled test conditions ("V" in this example is one of several types of speed ratings)
    • psi (pounds per square inch) - The maximum cold inflation rating for the tire
    • DOT (Department of Transportation) - This symbol indicates the tire meets or exceeds United States DOT safety standards; the letters and numbers following the DOT symbol provide information about the tire manufacturer, tire size, and the date it was manufactured
  • Will "topping off" every night damage the battery?
  • No, "topping off" will not damage the battery.

Tire Repair Kit

  • Is there a spare tire available for my car?
  • No, there is no spare tire and wheel set available. However, your vehicle includes a Tire Repair Kit that works on punctures or holes 3/16th of an inch or smaller. It cannot seal larger holes, or damage to the side walls of the tire.

    For more information click here to view your owner’s manual
  • Who do I contact if I need help with the tire repair kit or with my tire?
  • You can contact 24-Hr Tire Repair Kit Assistance, 24 hours a day, 7 days a week at 1-866-864-5211.
  • Can I continue to drive on a tire repaired with sealant?
  • No, the vehicle should be driven to a Honda dealer or tire repair facility as soon as possible so that the tire can be properly repaired or replaced. The sealant is only for temporary use and the vehicle should not be driven over 50 mph.
  • Can I use the tire repair kit more than once?
  • The compressor can be used over and over; however, the bottle of sealant needs to be replaced after each use. The used bottle should be returned to a Honda dealer for disposal, and a new bottle can be purchased at the Honda dealer.
  • Does the tire repair sealant work on all types of tire damage?
  • Yes, the sealant does have an expiration date and it is clearly marked on the sealant bottle, visible through an opening in the kit. Approximate shelf life of the sealant is 5 years.
  • Does the tire repair sealant affect the TPMS system in my vehicle?
  • No, the Honda Tire Sealant and Inflator Kit sealant will not affect the TPMS sensors or system in the vehicle. (Other sealants may, however.) If the tire is repaired after using the supplied sealant, the sealant should be flushed from the TPMS sensor using cool water.
  • Does the tire repair sealant ever expire?
  • Yes, the sealant does have an expiration date, and it is clearly marked on the sealant bottle, visible through an opening in the kit. Approximate shelf life of the sealant is 5 years.

General Information

  • Does Honda offer seat belt extenders to increase the length of the seat belt?
  • No, Honda does not offer seat belt extenders for any of our vehicles. Although some auto manufacturers do offer extenders, Honda believes they are not the best or the safest solution for our customers. As required by Federal Standards, Honda's seat belts are designed to fit 95% of all U.S. adults in any seating position.

    Before buying a car, you should first sit in the intended seating position and adjust the seat to the most comfortable position. If you don't feel comfortable (your legs or stomach are touching the steering wheel, or you cannot reach and operate the controls), then you cannot safely operate the vehicle and should look for a different car.

  • How can I find out if my vehicle is affected by a campaign?
  • There are a number of ways to find out if your vehicle is affected by a campaign (recall, product update, or extended warranty). You can either call Honda Automobile Customer Service at 1-800-999-1009 (press the appropriate option for Campaign information) or contact your Honda dealer.
  • What is the VIN?
  • The Vehicle Identification Number, commonly referred to as the VIN, is a sequence of 17 letters and numbers that is uniquely assigned for each vehicle. The VIN can usually be found on the driver's side dashboard near or under the bottom portion of the windshield. It can also be found in various other places on the vehicle, including the certification label found on the driver's doorjamb.

    The VIN provides some information about the vehicle. It is typically composed of four sections. The first three digits are called the World Manufacturer Identifier (WMI). This identifies where the vehicle was manufactured or assembled and the type of vehicle it is. Honda has factories in Japan, Canada, Mexico, and the United States. Each factory has its own identifying code. For example, a VIN starting with 1HG identifies a passenger vehicle manufactured at Honda of America, while 2HG identifies a passenger vehicle manufactured at Honda of Canada. Honda currently has 10 different manufacturing locations.

    The next five digits (4 through 8) are the Vehicle Description Section (VDS). These digits provide information on the engine type, body style, and vehicle model type. The ninth digit is a check digit used internally. The 10th digit indicates the model year; letters (except "O" and "Z") were used for vehicles up to the 2000 model year while numbers are used for 2001 and newer vehicles. For example, "X" means the 1999 model year, "Y" is the 2000 model year and "1" represents the 2001 model year. The 11th digit is the plant code. Finally, digits 12 - 17 are the serial number, which is unique to each vehicle.

  • Where can I find Warranty information for my Honda vehicle?
  • Warranty information can be found in a number of different places. The most complete warranty information can be found in the Warranty booklet supplied with your vehicle. Click here to view warranty information.

Customer Support

  • How do I contact Customer Service for questions about my vehicle or the app?
  • There are several options for receiving customer assistance. Select Customer Support from the main menu to find contact information for Honda Automobile Customer Service or call the toll free number: 1-800-999-1009.
  • Where can I find out more about Bluetooth HandsFreeLink (phone compatibility, pairing a phone, etc)?
  • For information about Bluetooth HandsFreeLink (HFL), such as checking phone compatibility, how to pair a phone, or importing an address book, please visit http://automobiles.honda.com/handsfreelink/ or call 1-888-528-7876.
  • My USB Audio Interface doesn't play music after upgrading to OS 4.0 on my iPhone/iPod touch.
  • A hard reset (complete power off) to the device should resolve this problem. To perform a hard reset, hold the home button (below the screen) and the stand-by button (on the top) until the device reboots (ignore the "slide to power off" and wait until the Apple logo appears).

    Note: if a non-reset OS 4.0 iPhone/iPod touch is connected to the vehicle and disconnected, other OS 3.x iPods/iPhones may not work until the vehicle has been restarted.

  • Who do I contact if I need help with the tire repair kit or with my tire?
  • You can contact 24-Hr Tire Repair Kit Assistance, 24 hours a day, 7 days a week at 1-866-864-5211.
  • Who should I contact regarding the tire warranty on my Honda vehicle?
  • The tires that come as original equipment on your vehicle are warranted by their manufacturer and not Honda. The tire warranty information is located in the glove box of the vehicle. For additional warranty information or service assistance, contact the tire manufacturer directly.

    Bridgestone/Firestone
    Consumer Affairs Dept.
    P.O. Box 7988
    Chicago, IL 60680-9534
    1-800-367-3872

    Continental/General Tire
    1800 Continental Blvd
    Charlotte, NC 28273
    1-800-847-3349

    Goodyear/Dunlop Tire Corporation
    1144 East Market Street
    Akron, OH 44316-0001
    1-800-321-2136

    Michelin Tires
    Customer Relations Dept.
    P.O. Box 19001
    Greenville, SC 29602-9001
    1-800-847-3435

    Goodyear/Dunlop Tire Corporation
    1144 East Market Street
    Akron, OH 44316-0001
    1-800-321-2136

    Yokohama Tires
    601 South Acacia Avenue
    Fullerton, CA 92831
    1-800-722-9888

    These addresses and phone numbers are subject to change. Contact your Honda dealer for current information.