Terms And Conditions


Thank you for choosing the HondaLink™ EV application suite, consisting of the Honda EV Owner’s website (or in Canada, the Honda Owner’s website) and the HondaLink EV Smartphone App (the “Application”), supporting the ownership experience of your Honda vehicle (the “Vehicle”).  These Terms and Conditions (“Terms”) define the full agreement between you (“You” or “Your”) and either American Honda Motor Co., Inc. (if You purchased the Vehicle in the United States) or Honda Canada, Inc. (if You purchased the Vehicle in Canada) for the use of the Application.  (Although your agreement is with one, not both, of these Honda companies, for ease of reference, they are both referred to in these Terms as “Honda”.) The Application gives you access to interactive features and digital services, some of which are provided by third parties (“Third Party Providers”), that enhance your user experience and may utilize data collected from You or the Vehicle (“Connected Vehicle Services”). 

The available Connected Vehicle Services may include, for example, Aha Radio, which provides news, information, and media feeds over the Internet, and Roadside Assistance, which provides a quick dial to Honda roadside assistance in non-emergency situations. Each of the Connected Vehicle Services is subject to separate terms and conditions (“Connected Vehicle Service Terms”) in addition to these Terms. If you wish to receive any of the Connected Vehicle Services, you will be provided with a copy of, and will be required to accept, the applicable Connected Vehicle Service Terms.

Entering into a Binding Agreement

These Terms (as may be supplemented by the applicable Connected Vehicle Service Terms) define the full agreement between You and Honda for the use of the Application.  This replaces any earlier agreements between us regarding the subject matter hereof.  By downloading, installing, and/or using this Application on Your smart phone, other mobile device or computer (“Internet-enabled Device”), You shall be conclusively deemed to have accepted these Terms and entered into a binding agreement.  If You do not agree to these Terms, do not download, install or use this Application.  These Terms do not create any fiduciary relationship, partnership relationship, principal and agent relationship, or employee and employer relationship between You and Honda.  A copy of these Terms may be obtained through the About page of this Application. 

Representations about You

You represent that You reside in the United States or Canada, and You will only use this Application in the United States or Canada.  If you are at least eighteen (18) years of age, You further represent that you have the capacity and authority to enter into these Terms and You are only entering into these Terms on Your own behalf. If you are under eighteen (18) years of age, You further represent that Your parent or legal guardian has accepted these Terms on your behalf and that such parent or legal guardian has the capacity and authority to enter into these Terms.

Connected Vehicle Services Requirements

In order to access and receive Connected Vehicle Services via the Application, You must have an active and properly functioning connected vehicle system installed in Your Vehicle, You must be subscribed to the applicable Connected Vehicle Services and have the appropriate plan or equipment to use such Connected Vehicle Services, You must be within range of appropriate communications networks and/or Wi-Fi access and global positioning satellites, and You must accept the applicable Connected Vehicle Service Terms (which may set forth additional requirements and limitations).

Equipment Requirements

You understand that proper operation of the Application may require certain equipment and services that Honda does not provide, maintain or operate but instead it is the responsibility of either You and/or third parties.  

To properly use the Application, You must have equipment that meets at least the following minimum requirements (“Equipment Requirements”):

•         Mobile device with Android OS v.2.3 or greater, or Apple iOS v.5.0 or greater (certain features require the device to be Bluetooth-enabled)

•         Internet connection through Wi-Fi or cellular network connection and any appropriate data plan

•         Appropriate security on the Internet-enabled Device (e.g., no alterations to device security (e.g., jail-broken or rooted mobile devices might not be supported for security reasons) and/or a certain level of device security or security protocols may be required)

You further understand that Equipment Requirements may change at any time, without notice, and further access to the Application may require acceptance of additional agreements or a newer version of these Terms (e.g., the Application may become obsolete by a newer version, which may require updating an operating system, which may require downloading a new version of the Application, and accepting a newer version of these Terms).

Usage License

Honda hereby grants You a non-exclusive, non-transferable license to download, install and use this Application to access the Connected Vehicle Services in accordance with these Terms, subject to your acceptance of the applicable Connected Vehicle Service Terms.  You agree not to reproduce, redistribute or use this Application, or any part of it, by any means or for any purposes other than in accordance with these Terms.  You agree that Honda retain all title and interest in this Application.  You agree not to remove, alter, or otherwise obscure any trademark, copyright or other proprietary rights notices contained within or displayed by this Application.

Personal, Non-Commercial Use

You may only use the Application for Your own personal, non-commercial use.

Third Party Services

Use of this Application requires the involvement of hardware, services, and applications that were not developed by Honda and that are not under the control of Honda, such as Your Internet-enabled Device, the network provided by Your wireless or Internet service provider, Your browser, email and SMS programs, dialer and other applications.  Honda cannot assure You that these third party hardware, services, and applications will function correctly with this Application, and expressly denies any liability related to the involvement and interaction with these third party hardware, services, and applications.

Fees, Costs and Other Expenses

This Application makes use of a data network operated by Your wireless or Internet service provider to send data among Your Internet-enabled Device, Your Vehicle, and our servers and call centers.  Depending on Your data plan, You may incur charges from Your wireless or Internet service provider for use of its network and/or for specific services such as making phone calls, sending or receiving text messages and/or emails or other services.  You are solely responsible for any and all costs You incur as a result of Your usage of this Application.

Your Responsibilities

To access this Application, You are required to login with a valid user name and password.  You are responsible for maintaining the confidentiality of any such user name and password and are fully responsible for all activities that occur under such name and password.  You understand that You can help prevent unauthorized access by logging out of the Application.  You agree to notify us immediately at 1-877-418-7487 in the United States, or at 1-888-946-6329 in Canada, of any unauthorized use of Your user name and password.  Honda maintains exclusive control of access and right of access to this Application.  You understand and agree that we reserve the right to revoke Your registration at any time without notice or cause, for any reason whatsoever.

You agree that it is Your responsibility to use the Application in a responsible manner, including abiding by all applicable laws and/or rules (e.g., any laws relating to use of mobile devices while driving). Honda encourages You to operate Your Vehicle in a responsible manner and not to use the Application while operating the Vehicle.

Important Notice Concerning Customer Privacy   

Honda values the trust that You place in us.  In turn, we guard that trust by respecting Your privacy, particularly as it relates to maintaining the confidentiality of any personal information that we receive.  This notice explains the types of information we collect through this Application, how we use it, and the circumstances under which we may share it.  This notice is provided on behalf of Honda and applies to the use of this Application.  This notice applies only to the customer and member information that we receive or transmit in connection with Your use of this Application and does not apply to information that we receive or transmit in connection with the provision of Connected Vehicle Services, or to information that is publicly available.  This notice takes precedence over any previous privacy notices that Honda has issued related to this Application.

Use of this Application by Children

We do not intend to collect information from children who are under 13 years of age. If You are under 13, You should not provide information in this Application and should ask Your parent to do so for You.

Collection and Use of Data

You understand that the Application may collect information that personally identifies You (“Personally Identifiable Information”).  Personally Identifiable Information is captured to help provide useful assistance and support for the owner/driver. When You use the Application, Personally Identifiable Information is voluntarily furnished by You.  We limit the Personally Identifiable Information we collect from You while using this Application to what is necessary to provide the Connected Vehicle Services, measure Application activity, improve the usefulness of the Application, administer our business, provide superior service, offer opportunities that we think would be of benefit to Honda owners, develop future services and/or products, prevent fraud or misuse, as required by law (e.g., to respond to a subpoena), for dispute resolution, facilitate the provision of software updates, for product support, help protect the safety of You or others, protect our rights or property, verify compliance with these Terms, and other related uses we may develop (“Contemplated Uses”).  "Personally Identifiable Information” or “Personal Information" refers to an individual’s first and last name or last name and first initial in combination with other data elements such as non-truncated government identification numbers; at least two forms of biographical data (e.g. home address, telephone number, email address, mother’s maiden name, date of birth); biometric data (e.g. fingerprint, retina scan); financial account information in combination with passwords or other account security data; and any combination of data elements that could allow access to any of the above described information.

In order to best serve Your needs, we gather and retain the following information:

•         Information we receive from You.

•         Information about Your use of the Application and the application environment, including the type of device and operating system used to access the Application, the data and time the Application is accessed, and the pages and functions of the Application that are used. 

•         Information we receive from Third Party Providers supplying the Connected Vehicle Services.

•         Information about Your Vehicle, such as your location, speed, charging status and cabin temperature (not applicable to some Vehicles).

•         Aggregate Information. Aggregate information is data we collect about a group or category of products, services or customers, from which individual customer identities or other Personally Identifiable Information has been removed.  In other words, information about how You use a service may be collected and combined with information about how others use the same service, but no Personally Identifiable Information will be included in the resulting data.  Likewise, information about the products You purchase may be collected and combined with information about the products purchased by others.  Aggregate data helps us understand trends and customer needs so that we can better consider new products and services and tailor existing products and services to customer desires.  Our definition of Personally Identifiable Information does not include “aggregate” information.

You hereby consent to our collection of this information and the Contemplated Uses and You further agree that to perform these uses Honda may share this information with its affiliates, Third Party Service Providers, service providers used by Honda (e.g., mapping service providers, or companies who assist Honda in conducting surveys and research to help Honda provide better products and services), authorities (e.g., police, fire department, emergency responders, etc.), or as may be required by law or reasonably required to perform the Contemplated Uses (e.g., to outside attorneys or experts to assist in litigation resolution).   

Further, if you use Connected Vehicle Services that rely on information about your location, such as roadside assistance services, you hereby agree that Honda and to the providers of such Connected Vehicle Services may transmit, collect, maintain, process and use Your location data, including the real-time geographical location of Your Internet-Enabled Device or Your Vehicle,  and to collect such data in a manner that personally identifies You and/or Your Vehicle, in order to provide You with the applicable Connected Vehicle Services.

Links and External Websites*

This Application may contain links to and from websites.  Honda makes no representations whatsoever about any other website that You may have accessed from our websites or through this Application.  Honda is not responsible for the privacy practices or content of those websites and Honda expressly denies any liability whatsoever for use of such websites.  It is up to You to take precautions to ensure that whatever You select for Your use is free of items of a destructive nature.

Changes to the Terms, Privacy Policy

We reserve the right, in our sole discretion, to change these Terms and our privacy policy at any time.  If You do not accept any updated Terms, Your access to the Application may be terminated immediately.  We encourage You to review these Terms and our privacy policy often to make sure You understand how information You provide will be used.

DISCLAIMER OF WARRANTIES; LIMITATION ON LIABILITY*

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THIS APPLICATION IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APPLICATION AND INFORMATION ON THE APPLICATION IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND HONDA HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE APPLICATION AND INFORMATION ON THE APPLICATION, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS.  NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY HONDA OR AN AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY.  AS EXAMPLES, AND WITHOUT LIMITATION, HONDA DOES NOT GUARANTEE AND DISCLAIM ANY WARRANTY REGARDING THE ACCURACY OF DATA PROVIDED BY THE APPLICATION, SUCH AS MAP, ESTIMATED RANGE, NEWS, TRAFFIC, OR OTHER CONTENT OR VEHICLE INFORMATION; HONDA DOES NOT GUARANTEE AGAINST LOSS OF APPLICATION DATA, WHICH MAY BE LOST AT ANY TIME; HONDA DOES NOT GUARANTEE THAT THE SERVICES WILL BE PROVIDED AT ALL TIMES OR ALL SERVICES WILL BE AVAILABLE (E.G., SERVICES MAY BE SUSPENDED OR INTERRUPTED WITHOUT NOTICE (E.G., FOR REPAIR, MAINTENANCE, SECURITY FIXES, UPDATES, ETC.), SERVICES MAY BE UNAVAILABLE IN YOUR AREA OR LOCATION, ETC.).

TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL HONDA OR ITS AFFILIATES BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, CORRUPTION OR LOSS OF DATA, FAILURE TO TRANSMIT OR RECEIVE ANY DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR YOUR USE OF OR INABILITY TO USE THIS APPLICATION OR INFORMATION ON THE APPLICATION, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF HONDA WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  SOME STATES AND JURISDICTIONS DISALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR DAMAGES, SO THESE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.  IN NO EVENT SHALL HONDA’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW IN CASES INVOLVING PERSONAL INJURY) EXCEED THE AMOUNT OF FIVE DOLLARS ($5.00). THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Indemnity*

You agree that you are responsible for any amount anyone else claims from Honda, Third Party Service Providers, or their officers, employees, affiliates and agents, plus any expenses, resulting from any claim, demand or action, regardless of the nature of the cause of the claim, demand, or action alleging loss, costs, expenses, damages, or injuries (including injuries resulting in death) arising out of or in connection with (1) Your use of the Application or the Connected Vehicle Services, whether brought by You, Your employees, those claiming through You, or third parties, even if due to the sole negligence of Honda; (2) claims for libel, slander, or any property damage, personal injury or death, arising out of or related in any way directly or indirectly to your use of the Application or the Connected Vehicle Services; or (3) Your use, failure to use, or inability to use the Application or the Connected Vehicle Services, except where the claims result from the gross negligence or willful misconduct of Honda or the applicable Third Party Service Provider.

Notifications; Notice*

All notifications or notices required under these Terms may be provided to You by the email address You have provided to Honda, and all notifications are deemed given when Honda sends the email or message.  All notifications or notices required under these Terms to be provided to Honda may be sent to: American Honda Motor Co., Inc., ATTN: Honda Automobile Customer Service, 1919 Torrance Blvd., Mail Stop: 500-2N-7A, Torrance, CA 90501 (U.S. customers) or Honda Canada, Inc., ATTN: Honda Canada Customer Service, 180 Honda Blvd., Markham, ON L6C 0H9 (Canadian customers) and are deemed given when Honda receives them.

Term and Termination*

These Terms become effective immediately when You are granted access to this Application and shall remain in effect until Your use of the Application is terminated, provided that the provisions of the Terms for which the heading is marked with an asterisk (*) shall survive any termination or expiration of these Terms and shall remain in effect indefinitely.  You may terminate Your access to this Application at any time. Should You transfer Your Vehicle, You agree to notify Honda. If You transfer Your Vehicle and do not notify Honda, You will remain responsible for all activities associated with the Vehicle and this Application. Honda reserves the right to terminate these Terms at any time and for any purpose, or for no reason whatsoever, upon notice; except, if You breach these Terms, Your authorization to access or use this Application automatically terminates and no notice is required. Upon termination, Your right to use this Application shall cease.

Intellectual Property*

The text and images on this Application are the property of or are licensed by Honda Motor Co., Ltd., American Honda Motor Co., Inc., Honda Canada, Inc., or the applicable Third Party Service Provider, and are subject to copyright and other intellectual property protection.  Some images on this Application may be licensed from Shutterstock.com and Interactivemania. The Honda name and logos are registered trademarks of Honda Motor Co., Ltd. The trademarks and other Honda names, logos and service marks may not be modified, and they may not be used, downloaded, copied or distributed in any way except as an integral part of the authorized download, copy or transmission of materials in this Application.  No license to any Honda or Third Party Service Provider intellectual property, beyond that which is included in the Application itself under these Terms, has been granted by these Terms.

Entire Agreement; Governing Law; Jurisdiction/Venue*

These Terms contain the entire understanding between Honda and You with respect to the subject matter hereof, may not be altered or waived except by a writing signed by all parties, or by You entering into another version of these Terms. If You purchased the Vehicle in the United States, these Terms shall be governed by the laws of the State of California applicable to contracts executed and performed entirely therein, and any controversies or disputes arising out of or relating to these Terms shall be resolved exclusively in either the state or federal courts located in the State of California. If You purchased the Vehicle in Canada, these Terms shall be governed by the laws of Ontario applicable to contracts executed and performed entirely therein, and any controversies or disputes arising out of or relating to these Terms shall be resolved exclusively in the courts located therein. You hereby consent to the personal jurisdiction of such courts over You.

Honda makes no representations that the information and materials contained within this Application are appropriate for locations outside the United States or Canada.

All rights that are not expressly granted under these Terms are reserved by Honda.

© 2014 American Honda Motor Co., Inc.





Last updated on 12.12.12

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