HondaLink® EV Terms and Conditions


Thank you for choosing the HondaLink® EV, consisting of the Honda EV Owner’s website (or in Canada, the Honda Owner’s website) and the HondaLink EV Smartphone App (the “Application”), supporting the ownership experience of your selected 2013 and later Honda Fit EV (the “Vehicle”).  These Terms and Conditions (“Terms”) and the Vehicle Privacy Policy (defined below) define the full agreement between you (“you” or “your”) and either American Honda Motor Co., Inc. (if you purchased the Vehicle in the United States) or Honda Canada, Inc. (if you purchased the Vehicle in Canada) for the use of the Application.  (Although your agreement is with one, not both, of these Honda companies, for ease of reference, they are both referred to in these Terms as “Honda”.)

The Application gives you access to interactive features and digital services, some of which are provided by third parties (“Third Party Providers”), that are intended to enhance your user experience and may utilize data collected from you or the Vehicle (“Connected Vehicle Services”). The American Honda Vehicle Data Privacy Policy for customers located in the United States and the Honda Canada Vehicle Data Privacy Policy for customers located in Canada (as applicable, the “Vehicle Privacy Policy”), which is incorporated into and made a part of these Terms by this reference, explains how Honda collects, maintains, uses, and discloses (i) information that the Vehicles collect, generate, record, or store in electronic form, which is retrieved from the Vehicles, typically wirelessly, by Honda or on our behalf, and which is linked or reasonably linkable to (a) the Vehicle from which the information was retrieved, (b) the owner(s)/lessee(s) of the Vehicle, or (c) a registered user of Connected Vehicle Services; and (ii) information you provide when subscribing or registering for Connected Vehicle Services. You can access the current policies online here (if you are in the United States) and here (if you are in Canada), or you may request a copy by writing or calling Honda at the mailing addresses or customer care telephone numbers provided in these Terms. Honda's Vehicle Privacy Policy takes precedence over any previous privacy notices that Honda has issued related to the Application.

The available Connected Vehicle Services may include, for example, HondaLink® Aha™ radio, which provides news, information, and media feeds over the Internet; HondaLink® Assist, which, in the event of a crash, will attempt to contact third party responders using your connected Bluetooth® HandsFreeLink® phone; HondaLink® Navigation, which provides route mapping and traffic services; HondaLink® Connect, which provides you with a number of owner and convenience features, including displaying information about your Vehicle on your Internet-enabled Device; Honda SmartCharge Controlled Charging Pilot Program, which provides additional control of charge scheduling, and HondaLink® App Launcher, which enables you to find and access additional Connected Vehicle Services. Not all Connected Vehicle Services are available on all Vehicles and some Connected Vehicle Services are subject to separate terms and conditions (“Connected Vehicle Service Terms”) in addition to these Terms. If you wish to receive any of the Connected Vehicle Services with separate Connected Vehicle Service Terms, at the time of enrollment or registration, you will be provided with a copy of, and will be required to accept, the applicable Connected Vehicle Service Terms.

Note Regarding HondaLink® Assist Automatic Collision Notification & Assistance Request (“HondaLink® Assist Services”). When Honda's Third Party Provider receives a crash notification and/or request for assistance from your connected Bluetooth® HandsFreeLink® phone, it will first attempt to verify your request, and then if appropriate, contact third party responders to respond to your incident. You understand that neither Honda nor its Third Party Provider can assure you, or make any guarantees, about the manner or timeliness of such third party response or whether third party responders will respond to your incident in a timely manner or at all. YOUR VEHICLE HAS TO HAVE HONDALINK® ASSIST SERVICES, A WORKING ELECTRICAL SYSTEM (INCLUDING ADEQUATE BATTERY POWER), A Bluetooth® HANDSFREELINK® PHONE THAT IS CONNECTED TO THE VEHICLE, AN ACTIVE CELLULAR SERVICE ACCOUNT FOR YOUR Bluetooth® HANDSFREELINK® PHONE, AND CONNECTION TO THE CELLULAR SERVICE FOR THE AUTOMATIC COLLISION NOTIFICATION AND REQUEST FOR ASSISTANCE FEATURES TO OPERATE.

Entering into a Binding Agreement

These Terms, including the Vehicle Privacy Policy (as each may be supplemented by the applicable Connected Vehicle Service Terms), define the full agreement between you and Honda for the use of the Application. These Terms, including the Vehicle Privacy Policy, replace any earlier agreements, if any, between Honda and you regarding the subject matter hereof. By downloading, installing, and/or using the Application on your smart phone, other mobile device, tablet, laptop or desktop computer (“Internet-enabled Device”), you shall be conclusively deemed to have accepted these Terms, including the Vehicle Privacy Policy, and entered into a binding agreement. If you do not agree to these Terms or the Vehicle Privacy Policy, do not download, install or use the Application. In addition, by turning on or using any of the HondaLink® Assist Services, if available, you accept these Terms, including the Vehicle Privacy Policy, with respect to the HondaLink® Assist Services. IF YOU DO NOT AGREE TO THESE TERMS OR THE VEHICLE PRIVACY POLICY, DO NOT ACTIVATE ANY OF THE HONDALINK® ASSIST SERVICES OR, IF YOU HAVE ACTIVATED ANY OF THE SERVICES, TURN THEM OFF.

These Terms do not create any fiduciary relationship, partnership relationship, principal and agent relationship, or employee and employer relationship between you and Honda. A copy of these Terms may be obtained through the About page of the Application. 

Representations about You

You represent that you are older than thirteen (13) years of age and reside in the United States or Canada and you will only use the Application in the United States or Canada. If you are at least eighteen (18) years of age, you further represent that you have the capacity and authority to enter into these Terms and you are only entering into these Terms on your own behalf. If you are under eighteen (18) years of age, you further represent that your parent or legal guardian has accepted these Terms on your behalf and that such parent or legal guardian has the capacity and authority to enter into these Terms.

Equipment Requirements

You understand that proper operation of the Application may require certain equipment and services that Honda does not provide, maintain or operate, but instead are the responsibility of either you and/or third parties.  

In order to access and receive certain Connected Vehicle Services via the Application, you must have an active and properly functioning factory-installed audio system in your Vehicle, you must be a registered user of HondaLink® with a Honda ID, you must be within range of appropriate communications networks and/or Wi-Fi access and global positioning satellites, and you must accept the applicable Connected Vehicle Service Terms (which may set forth additional requirements and limitations).

To properly use the Application, you must have equipment that meets at least the following minimum requirements (“Equipment Requirements”):

•         Compatible mobile device as listed on handsfreelink.honda.com (United States) or www.honda.ca (Canada);

•         Internet connection through Wi-Fi or cellular network connection and any appropriate data plan

•         Appropriate security on the Internet-enabled Device (e.g., no alterations to device security). A certain level of device security or security protocols is required so, for example, jail-broken or rooted mobile devices might not be supported; and

•         Certain mobile devices may require an HDMI cable, USB cable, or audio-video adapter to connect and operate the Application within the Vehicle.

You further understand that Equipment Requirements may change at any time, without notice, and that further access to the Application may require acceptance of additional agreements or a newer version of these Terms. For example, the Application may be made obsolete by a newer version, which may require updating an operating system and/or downloading a new version of the Application and accepting a newer version of these Terms.

Note Regarding HondaLink® Assist: The HondaLink® Assist Services are dependent upon cellular connection availability, Bluetooth® HandsFreeLink® phone connectivity with the Vehicle, and GPS satellite signal reception, each of which can limit the ability to reach either the HondaLink® customer care center or to receive support.

Usage License

Honda hereby grants you a non-exclusive, non-transferable license to download, install and use the Application to access the Connected Vehicle Services in accordance with these Terms, subject to your acceptance of the applicable Connected Vehicle Service Terms. You agree not to reproduce, redistribute or use the Application, or any part of it, by any means or for any purposes other than in accordance with these Terms. You agree that Honda retains all right, title and interest in and to the Application. You agree not to remove, alter, or otherwise obscure any trademark, copyright or other proprietary rights notices contained within or displayed by the Application.

Personal, Non-Commercial Use

You may only use the Application for your own personal, non-commercial use.

Third Party Services

Use of this Application requires the involvement of hardware, services, and applications that were not developed by Honda and that are not under the control of Honda, such as your Internet-enabled Device, the network provided by your wireless or Internet service provider, your browser, email and SMS programs, dialer and other applications (collectively, “Third Party Services”).  Honda cannot assure you that these Third Party Services will function correctly with this Application, either now or at some future time, and expressly denies any liability related to the involvement and interaction of the Application with these Third Party Services.

Fees, Costs and Other Expenses

The Application makes use of a data network operated by your wireless or Internet service provider to send data among your Internet-enabled Device, your Vehicle, and Honda's servers and call centers. Depending on your data plan, you may incur charges from your wireless or Internet service provider for use of its network and/or for specific services such as making phone calls, sending or receiving text messages and/or emails or other services. You are solely responsible for any and all costs you incur as a result of your use of the Application.

Your Responsibilities

In order to access some of the Connected Vehicle Services, you may be required to login with a valid user name and password. You are responsible for maintaining the confidentiality of any such user name and password and are fully responsible for all activities that occur under such name and password. You understand that you can help prevent unauthorized access by logging out of the Application. You agree to notify Honda immediately at 1-800-999-1009 in the United States, or at 1-855-888-5465 in Canada, of any unauthorized use of your user name and password. Honda maintains the exclusive right to control access to the Application. You understand and agree that Honda reserves the right to revoke your registration at any time without notice or cause, for any reason whatsoever. 

You agree that it is your responsibility to use the Application in a responsible manner, including abiding by all applicable laws and/or rules regarding the use of the Application or devices associated with it (e.g., any laws relating to use of mobile devices while driving). Honda encourages you to operate your Vehicle in a responsible manner and not to use the Application while operating the Vehicle.

You agree that you will only use the Application with a Vehicle that you are authorized to control.

Important Message Regarding Your Wireless Carrier*

The HondaLink® Assist Services are not a service of your wireless carrier. If you use the HondaLink® Assist Services, it may require your wireless carrier to disclose your customer information, including location information, to Honda's telematics service provider, its subcontractors engaged in providing the HondaLink Assist® Services, or other third parties. By using the HondaLink® Assist Services, you authorize your wireless carrier to disclose your information to third parties to enable the HondaLink® Assist Services. Refer to the Vehicle Privacy Policy located here (if you are in the United States) or here (if you are in Canada)) for more information about how the service will collect, maintain, use, and disclose your information. In addition, Honda's current Customer Privacy Policies (as applicable, the “Honda Privacy Policy”) can be accessed online here (if you are in the United States) or here (if you are in Canada). If you aren't comfortable with the HondaLink® Assist terms, don't use it. You acknowledge and agree that (1) your relationship with Honda is separate from your relationship with your wireless carrier; (2) your wireless carrier is not responsible for the HondaLink® Assist Services; and (3) you will hold harmless your wireless carrier and its subsidiaries, affiliates, officers, employees, agents, successors and assigns from any judgments, claims, actions, losses, liabilities or expenses arising from or attributable to the HondaLink® Assist Services or the acts or omissions of Honda or its subcontractors providing the HondaLink® Assist Services.

Links and External Websites*

The Application may contain links to and from websites. Honda makes no representations whatsoever about any other website that you may access from Honda's websites or through the Application. Honda is not responsible for the privacy practices or content of those websites and Honda expressly denies any liability whatsoever for use of such websites. It is up to you to take precautions to ensure that whatever you select for your use is free of items of a destructive nature.

Changes to the Terms, Vehicle Privacy Policy or Honda Privacy Policy

Honda reserves the right, in its sole discretion, to change these Terms, the Vehicle Privacy Policy, and the Honda Privacy Policy at any time. If Honda changes these Terms, the Vehicle Privacy Policy, or the Honda Privacy Policy, Honda will change the “last updated” date on these Terms, the Vehicle Privacy Policy, or the Honda Privacy Policy, as applicable. If you use the Application or any of the Connected Vehicle Services, including the HondaLink® Assist Services, you will be deemed to have accepted such changes. If you do not accept any updated Terms/policy, DO NOT USE THE APPLICATION OR THE CONNECTED VEHICLE SERVICES. Honda encourages you to review these Terms, the Vehicle Privacy Policy, and the Honda Privacy Policy often to make sure you understand how information you provide will be used.

DISCLAIMER OF WARRANTIES; LIMITATION ON LIABILITY*

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, (a) ALL USES OF THE APPLICATION AND THE CONNECTED VEHICLE SERVICES, INCLUDING THEIR QUALITY, PERFORMANCE, ACCURACY AND RELIABILITY, ARE AT YOUR SOLE RISK; (b) THE APPLICATION AND CONNECTED VEHICLE SERVICES, INCLUDING ANY INFORMATION PROVIDED IN CONNECTION THEREWITH, IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND; AND (c) HONDA HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE APPLICATION, CONNECTED VEHICLE SERVICES AND INFORMATION PROVIDED BY OR IN CONNECTION WITH THE APPLICATION AND CONNECTED VEHICLE SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY HONDA OR AN AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. AS EXAMPLES, AND WITHOUT LIMITATION, HONDA DOES NOT GUARANTEE AND DISCLAIMS ANY WARRANTY REGARDING THE ACCURACY OF DATA PROVIDED BY THE APPLICATION, SUCH AS NEWS, TRAFFIC, OR OTHER CONTENT PROVIDED BY HONDA, ITS AFFILIATES, OR THIRD PARTY PROVIDERS; HONDA DOES NOT GUARANTEE AGAINST LOSS OF APPLICATION DATA, WHICH MAY BE LOST AT ANY TIME; HONDA DOES NOT GUARANTEE THAT THE CONNECTED VEHICLE SERVICES, INCLUDING BUT NOT LIMITED TO THE HONDALINK® ASSIST SERVICES AND THIRD PARTY SERVICES, WILL BE PROVIDED AT ALL TIMES OR THAT ANY OR ALL CONNECTED VEHICLE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR AT YOUR LOCATION. FOR EXAMPLE, CONNECTED VEHICLE SERVICES MAY BE SUSPENDED OR INTERRUPTED WITHOUT NOTICE FOR REPAIR, MAINTENANCE, SECURITY FIXES, UPDATES, ETC. AND CONNECTED VEHICLE SERVICES MAY BE UNAVAILABLE IN YOUR AREA OR LOCATION, ETC. IN ADDITION, YOU UNDERSTAND THAT CHANGES IN THIRD PARTY TECHNOLOGY OR GOVERNMENT REGULATION MAY RENDER THE CONNECTED VEHICLE SERVICES AND/OR APPLICATION OBSOLETE AND/OR UNUSABLE.

TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL HONDA OR ITS AFFILIATES BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, CORRUPTION OR LOSS OF DATA, FAILURE TO TRANSMIT OR RECEIVE ANY DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR YOUR USE OF OR INABILITY TO USE THE APPLICATION OR INFORMATION ON THE APPLICATION, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF HONDA OR ITS AFFILIATES WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES AND JURISDICTIONS DISALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR DAMAGES, SO THESE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL HONDA'S OR ANY OF ITS AFFILIATE'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW IN CASES INVOLVING PERSONAL INJURY) EXCEED THE AMOUNT OF FIVE DOLLARS ($5.00). THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Indemnity*

You agree that you are responsible for any amount anyone else claims from Honda, Third Party Providers, or their officers, employees, affiliates and agents, plus any expenses, resulting from any claim, demand or action, regardless of the nature of the cause of the claim, demand, or action alleging loss, costs, expenses, damages, or injuries (including injuries resulting in death) arising out of or in connection with (1) your use of the Application or the Connected Vehicle Services, including but not limited to the HondaLink® Assist Services, whether brought by you, your employees, those claiming through you, or third parties, even if due to the sole negligence of Honda or a Third Party Provider; (2) claims for libel, slander, or any property damage, personal injury or death, arising out of or related in any way directly or indirectly to your use of the Application or the Connected Vehicle Services; or (3) your use, failure to use, or inability to use the Application or the Connected Vehicle Services, except where the claims result from the gross negligence or willful misconduct of Honda or the applicable Third Party Provider.

Notifications; Notice*

All notifications or notices required under these Terms may be provided to you by the email address you have provided to Honda, and all notifications are deemed given when Honda sends the email or message. You also agree that we may contact you in your Vehicle or by telephone (including through automatic dialing technology) at any number we have on file for you, including any cellular phone number you provide to us, even if doing so may result in additional telecommunications fees or charges to you, to discuss your account or to provide any Connected Vehicle Services. All notifications or notices required under these Terms to be provided to Honda and questions or comments that you have about these Terms or the Application may be sent to American Honda Motor Co., Inc., ATTN: Honda Automobile Customer Service, 1919 Torrance Blvd., Mail Stop: 500-2N-7A, Torrance, CA 90501 (U.S. customers) or Honda Canada, Inc., ATTN: Honda Canada Customer Service, 180 Honda Blvd., Markham, ON L6C 0H9 (Canadian customers) and are deemed given when Honda receives them. Questions or comments also may be directed to 1-888-528-7876 in the United States, or 1-855-888-5465 in Canada.

Term and Termination*

These Terms become effective immediately when you are granted access to the Application and shall remain in effect (and if updated, as updated) until your use of the Application is terminated, provided that the provisions of the Terms for which the heading is marked with an asterisk (*) shall survive any termination or expiration of these Terms and shall remain in effect indefinitely. You may terminate your access to the Application at any time. Should you transfer your Vehicle, you agree to notify Honda promptly. If you transfer your Vehicle and do not notify Honda, you will remain responsible for all activities associated with the Vehicle and the Application. Honda reserves the right to terminate these Terms at any time and for any purpose, or for no reason whatsoever, upon notice; except, if you breach these Terms, your authorization to access or use the Application automatically terminates and no notice is required. Upon termination, your right to use the Application shall cease.

Intellectual Property*

The text and images on the Application are the property of or are licensed by Honda Motor Co., Ltd., American Honda Motor Co., Inc., Honda Canada Inc., or the applicable Third Party Provider, and are subject to copyright and other intellectual property protection. Some images on the Application may be licensed from Getty Images. The Honda name and logos are registered trademarks of Honda Motor Co., Ltd. The trademarks and other Honda names, logos and service marks may not be modified, and they may not be used, downloaded, copied or distributed in any way except as an integral part of the authorized download, copy or transmission of materials in the Application. No license to any Honda or Third Party Provider intellectual property, beyond that which is included in the Application itself under these Terms, has been granted by these Terms.

Entire Agreement; Governing Law; Jurisdiction/Venue*

These Terms contain the entire understanding between Honda and you with respect to the subject matter hereof, may not be altered or waived except by a writing signed by all parties, or by you continuing to use the Application after these Terms have been updated by Honda. If you purchased the Vehicle in the United States, these Terms shall be governed by the laws of the State of California applicable to contracts executed and performed entirely therein, and any controversies or disputes arising out of or relating to these Terms shall be resolved exclusively in either the state or federal courts located in Los Angeles County, California. If you purchased the Vehicle in Canada, these Terms shall be governed by the laws of the Province of Ontario applicable to contracts executed and performed entirely therein, and any controversies or disputes arising out of or relating to these Terms shall be resolved exclusively in the courts located in the Province of Ontario. You hereby consent to the personal jurisdiction of such courts over you.

Honda makes no representations that the information and materials contained within this Application are appropriate for locations outside the United States or Canada.

All rights that are not expressly granted under these Terms are reserved by Honda.

© 2017 American Honda Motor Co., Inc.





Last updated on 5.1.17

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